Privacy Policy
Last Updated: October 15, 2025
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1. Introduction
Welcome to HouseLynk ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your information. This Privacy Policy explains our practices regarding data collection and use, including our integrations with third-party services like Google My Business and Dropbox.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you provide when using our CRM platform:
- Account Information: Name, email address, company name, phone number
- Business Information: Real estate agency details, business location
- Listing Data: Property addresses, photos, listing details, agent information
- Communication Data: Email templates, task notes, activity logs
- Usage Data: How you interact with our platform, features used
🏢Google My Business Integration
✅ What We Access:
- Business account name and ID
- Business location name and address
- Business phone number and website URL
- Google review link (Place ID)
- Review data (reviewer names, dates, ratings) for tracking
✅ What We DO:
- Store your business info to auto-populate communications
- Track which customers left reviews to prevent duplicates
- Generate direct review links for customers
- Sync review status periodically
❌ What We DON'T Do:
- Respond to reviews on your behalf
- Modify your business information
- Access customer review content or private messages
- Share your review data with third parties
Dropbox Integration
✅ What We Access:
- Folder names and paths (metadata only)
- File names (metadata only)
- Folder structure within your designated root folder
- Ability to create shareable links
✅ What We DO:
- Search for folders matching property addresses
- Generate shareable links for job folders
- Store folder URLs and paths for easy access
- Display folder links in your CRM
❌ What We DON'T Do:
- Download or store your actual files or photos
- Access file contents
- Modify, delete, or move your files
- Share your Dropbox data with third parties
- Access folders outside your specified root path
3. How We Use Your Information
Primary Services
- Provide and maintain our CRM platform
- Manage your real estate listings and customer data
- Automate customer communications and task management
- Track customer interactions and follow-ups
Google Integration Purposes
- Auto-populate your business information in emails
- Track which customers have left Google reviews
- Prevent duplicate review requests
- Generate personalized review links
Dropbox Integration Purposes
- Link property listings to corresponding photo folders
- Provide quick access to job files and photos
- Include file links in automated customer emails
- Streamline workflow between CRM and file storage
4. Data Storage and Security
🔒 Security Measures
- All data transmitted over HTTPS (TLS 1.3)
- OAuth 2.0 for third-party integrations
- API tokens encrypted at rest
- Role-based access control
- Regular security audits
- Automatic token refresh and expiration
Primary Database
Convex (hosted securely in the cloud)
Authentication
Clerk (SOC 2 Type II certified)
Integration Tokens
Encrypted in our database
5. Data Sharing and Disclosure
🚫 We Do NOT Sell Your Data
We will never sell your personal information or business data to third parties.
We share data only with trusted services that help us operate:
- Clerk: Authentication and user management
- Convex: Database and backend infrastructure
- Google APIs: Only when you explicitly connect Google My Business
- Dropbox APIs: Only when you explicitly connect Dropbox
All third-party providers are contractually bound to protect your data.
7. Your Rights and Choices
You Have the Right To:
To Disconnect Google My Business:
- Go to Settings → Integrations
- Click "Disconnect" under Google My Business
- Your data will be deleted within 7 days
To Disconnect Dropbox:
- Go to Settings → Integrations
- Click "Disconnect" under Dropbox
- Stored folder links will be deleted within 7 days
8. Compliance with Regulations
🇪🇺 GDPR (EU Users)
Full compliance with European data protection regulations
🇺🇸 CCPA (California)
California privacy rights respected
Google API Services Compliance
Our use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.
16. Contact Us
If you have questions about this Privacy Policy or our data practices:
Email: privacy@houselynk.com
Support: support@houselynk.com
Response Times:
- • Access requests: Within 30 days
- • Deletion requests: Within 45 days
- • Export requests: Within 15 days
Our Commitment to Transparency
✅ We WILL:
- • Protect your data with industry-standard security
- • Be transparent about what we collect and why
- • Give you control over your data
- • Respect your privacy choices
❌ We WILL NOT:
- • Sell your data to third parties
- • Use your data for unauthorized purposes
- • Access more than necessary from integrations
- • Share data without legal basis or permission
By using HouseLynk, you acknowledge that you have read and understood this Privacy Policy.
This privacy policy is designed to be compliant with GDPR, CCPA, Google API Services User Data Policy, and Dropbox API Terms of Service.